FAQ

Where is your jewelry made?

All toe rings are handcrafted in Bali.

Are your toe rings adjustable?

Yes! All toe rings are adjustable with a split band at the back where you can fit to your liking.

Where can I find your products in person?

Please check our stockist page at the top of the website. 

What kind of stones do you use?

All gems used are natural. Sourced in Bali and carefully designed to fit with each ring. No synthetic stones are used. 

What materials are used in your jewelry?

We use sterling silver (925) and brass. 

Do you offer resizing or repairs?

All rings are adjustable so resizing is not needed.

We do offer repairs if you have any issues within the first week of purchase - Bali based only.

How do I care for my brass and sterling silver jewelry?

Our rings are handmade using natural stones, brass, and 925 sterling silver. With regular wear, jewelry may naturally change in appearance over time. Proper care can help maintain its beauty and longevity.

Brass Care

Our brass rings are finished with a protective clear coating to help delay tarnishing. Brass may naturally develop a patina or change in color.

The rate and extent of these changes vary from person to person depending on individual body chemistry, skin oils, moisture, and environmental factors. These natural variations are an inherent characteristic of brass and are not considered a product defect. Sasa Gems is not responsible for natural patina, tarnishing, or color changes resulting from individual wear or body chemistry.

To care for your brass ring, gently clean it with mild soap and water and dry it thoroughly with a soft cloth.

Sterling Silver Care

Our 925 sterling silver rings may naturally tarnish over time due to exposure to air, moisture, and other environmental factors. This is a normal characteristic of sterling silver and is not a product defect.

To restore its shine, gently polish your ring with the provided jewelry polishing cloth. 

 

Shipping

 

Where do you ship from?

Orders are shipped from San Clemente, California and Bali, Indonesia.

How long does shipping take?

Shipping times vary by destination.
Stateside shipping is expected for 3-5 business days.

Most international orders arrive within 5-10 business days, although customs processing may occasionally cause delays.

How can I track my order?

Once your order has been shipped, you'll receive a tracking number by email.

Will I have to pay customs or VAT?

Orders shipped outside Indonesia or America may be subject to import VAT, duties, and customs handling fees. These charges vary by country and are the responsibility of the customer. 

Please check Returns & Refunds page for more info.