Refund & Return Policy

At Sasa Gems, each piece is carefully handcrafted and inspected before shipment. We want you to love your jewelry, and we are committed to resolving any issues fairly and promptly.

Returns

Due to the nature of our products and international shipping costs, we do not accept returns for:

Change of mind

Accidental damage after delivery

Normal wear and tear

Please review product descriptions carefully before placing your order.

Damaged or Incorrect Items

If you receive an item that is damaged, defective, or incorrect, please contact us within 3 days of delivery.

To request a replacement or refund, please email us with:

Your order number

A description of the issue

Clear photos of the item and packaging

Once reviewed, we may offer a replacement, store credit, or refund at our discretion.

Lost Packages

If your package is lost in transit, please contact us as soon as possible.

We will work with the shipping carrier to investigate the shipment. If the carrier confirms the package has been lost, we will arrange a replacement or refund.

Sasa Gems is not responsible for delays caused by customs processing, local postal services, weather events, or other circumstances outside our control.

Customs Duties, Taxes & Import Fees

International orders may be subject to customs duties, VAT, import taxes, or other fees imposed by the destination country.

These charges are the responsibility of the customer and are not included in the product price or shipping cost unless otherwise stated.

Refunds will not be issued if an order is refused due to unpaid customs duties or import taxes.

Refund Processing

Approved refunds will be issued to the original payment method used for purchase.

Please allow 5–10 business days for the refund to appear in your account, depending on your payment provider.

Contact Us

If you have any questions regarding your order, please contact us at:

Email: sasa.gems.balii@gmail.com
Website: www.sasagems.com